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Herbal Vaporizer - Warranty & Return Information:


NOTE: If you do not see the warranty information you are looking for it is on the individual product page and you can find it by searching for the item in question and it will be listed on that page.

Before you use the information listed on this page please contact us to be sure that we cannot assist via email first. If you need assistance with any of our products within the allocated time of warranty and need contact information for that specific unit contact us and we can assist you.

Repairs & Returns:

***PLEASE do not send back ANY items without contacting us first. Thanks!

We are NOT responsible for any delays or lost packages that do not include contact information.

We do repair our VaporTower Vaporizer and VaporBox Vaporizer and related type vaporizers. If you do not see your type of repair needed please contact us.


Undelivered/Refused Repair Packages:

If for any reason you are unable to retrieve your package from our shipper and it is returned to us, we are happy to send you a refund check less shipping charges, or you may opt to have us re-deliver. If you choose to have your order re-delivered, you will be responsible for all additional shipping charges.

Incorrect Shipping Addresses:

VaporStore does not assume responsibility for orders with incorrect shipping addresses. Orders with incorrect shipping addresses may be re-routed by UPS or returned to the shipper as undeliverable. If the shipment is re-routed by UPS, you are responsible for the $10 intercept fee applied by UPS.

**DO NOT RETURN ANY USED GLASS HANDKIT(S). Handkits must be unused and returned if you are seeking a full refund. All units sent back must be thoroughly cleaned. If either of these two requests are not fulfilled, the package will be refused or discarded immediately with no opportunity for refund or exchange.

Damaged/Defective Products:

Damaged or defective products must be reported to us within 72 hours of delivery for full refund or exchange. Afterward, items are subject to 20% re-stocking fee. Most defective or faulty units as well as repairs must be handled by the manufacturer. We can provide you with the proper contact information if needed. Any package returned to VaporStore should include your contact information and any order information that you may have to help us diagnose the problem. Also, please include a short description of the product issues to ensure a speedy repair.

Not Satisfied with Your Purchase:

If you are unsatisfied with your product for any reason, you must contact us within 48 hours of delivery to file your grievance. If the item is unused a full refund or store credit will be issued minus shipping charges whether paid for by the customer or not. There is a mandatory restocking fee applied to any used items up to 20% based on inspection. We also reserve the right to deny a refund on any overly used items that cannot be handled or repaired.

Still have questions regarding your order or our policies? Do you deed further information or support on one of our products?

Contact us: CLICK HERE

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